FAQS

FREQUENTLY ASKED QUESTIONS

Have a question? Here are some of our frequently asked questions that will save you waiting for a reply? However, if you’d still love to chat, reach out to the Personalised Giftbox team today.

DO WE SHIP OVERSEAS?

Sorry but not currently at this stage.

DO YOU COURIER TO RURAL ADDRESSES OR WEEKEND DELIVERY?

Yes, we courier to your rural address however please be aware that it takes a couple of days extra to get to your rural address the cookies will still be fresh but will need to be eaten that much faster which I am sure you won’t have a problem with. If you need Saturday or urgent delivery, please get in touch with us to discuss.

DAMAGED GOODS

If you receive a product that has been damaged during transit then please contact us at hello@personalisedgiftboxes.co.nz  and include a photo of the damaged item.

I WOULD LIKE MY ORDER DELIVERED ON A CERTAIN DATE?

We do our very best to ensure we have your gifts ready to be dispatched on time however some courier delays are beyond our control. Please ensure you allow time for the standard courier service which can take 1 – 3 days.

GLUTEN/DAIRY FREE COOKIES

We take as much care as possible to ensure these cookies are made and handled separately from our other cookies however please be aware, they are made in our home kitchen.

PRODUCT CHANGES

Please note at times due to issues beyond our control some products may be out of stock with our suppliers, therefore, we may need to send something different from what is shown in the gift box. We will do our best to contact you to discuss this however if this is not possible, we promise to replace the product with something similar of equal or higher value.

CUSTOM GIFT BOXES

If you would like to make your own box using our products, or change one of our gift boxes around by adding more or swapping out with something else we are more than happy to discuss your preferences so please get in touch.

BULK ORDERS/CORPORATE GIFT BOXES

If you are requiring bulk orders or corporate gift boxes, we would love to talk to you.

NZ PRODUCTS

Wherever possible we source New Zealand products. We believe local artisan products are best, not least because they taste amazing but they also help support the local community.

DELIVERED NATIONWIDE

Our Giftboxes can be delivered anywhere across Aotearoa, New Zealand. We can even look at next day delivery if that perfect giftbox is a little late in being ordered.

PERSONALISED FOR YOU

Why choose a giftbox service which you cannot personalise to your loved ones (or loved clients) tastes and preferences. Here we take it so seriously, it's in our name.

BEAUTIFULLY PRESENTED

The excitement of a Personalised Giftbox starts the moment you give one. Which is why our giftboxes are beautifully wrapped and presented. Its a present afterall.

PERSONALISED GIFTBOXES

FREE DELIVERY WITHIN SELECTED WHANGAREI AREAS

FREIGHT CHARGES TO OTHER AREAS APPLY